Returns, refunds and warranty

If a product arrives damaged, defective, or is not what you ordered, tell us within 10 days of delivery and we will replace it.

Send photographs of the product and the packaging with your order number. For a defect that only appears once fitted, a short video helps us process it faster.

The product must be returned in its original packaging with all accessories.

Lighting products carry a six-month warranty as standard. AUTOSHAARK headlight conversion kits carry twelve months. The warranty period for each product is stated on its product page.

Warranty covers the LED and the driver failing in normal use. It does not cover physical damage, water ingress caused by an incomplete seal, reversed polarity, a wiring fault, or use outside the stated voltage range.

Damage caused by an incorrect installation is not covered. If you are not confident with automotive wiring, please use a professional fitter.

Products that have been installed and are working as described, but are not to your taste, cannot be returned. Model-specific parts are ordered in for the listed vehicles only.

Car care liquids cannot be returned once opened.

You can cancel an order at any time before it is dispatched: message us with the order number. A cash-on-delivery order costs nothing to cancel.

Once an order has been dispatched it can no longer be cancelled. If you refuse it at the door, it comes back to us and is closed; a cash-on-delivery order is not charged.

If we cannot replace a damaged, defective or wrong product (for example because it is out of stock), we refund it instead. We also refund in full if we cancel an order ourselves.

A refund goes back to the original payment method for online payments. For cash-on-delivery orders we refund by UPI or bank transfer to an account you give us. Refunds are made within 7 working days of the return reaching us or the cancellation being confirmed.

Open your order page (Track Order, at the foot of every page, with your order number and mobile number) and press Request a replacement, within 10 days of delivery. The page shows how to send photographs.

Or message us on WhatsApp or email autoupgrade.in@gmail.com with your order number and photographs. We will confirm within one working day and arrange a pickup or a replacement dispatch.